Digital training could boost workshop customer satisfaction by a fifth
Dealer workshops in the UK could benefit from a boost in customer satisfaction ratings of nearly a fifth by making sure that workshop staff are trained properly to use digital tools, according to CitNOW. The video technology provider has revealed that a training roadshow provided by its CitNOW Academy programme, which tutored 735 staff from one major OEM’s network …
| March |
| 13 |
| 2017 |


